One of the regrettable, but unshakeable ironies about technology is that it seems to work just fine until people come along and mess it all up. And that is just the IT department. Heaven forbid any users should get involved.
Perhaps then, it should come as little surprise that the processes that concern themselves most with an organisation’s people – what used to be called Personnel and were later re-named Human Resources or HR– have not been among the most mainstream or high-profile channel market places.
However, if the innovators behind a new breed of ‘people technology’ are to be believed, this may be about to change. There is a new offering on the market – Human Capital Management (HCM) or Talent Management.